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Customers.ai Visitor Identification & Remarketing Platform helps marketers and sales at mid-market businesses find their unicorns in a sea of donkeys.
The platform is designed for marketers, business owners and agencies to find their customers in the most scalable and cost effective way — outperforming digital advertising, search, social and display by 10-100x!
We’re a well-funded Boston-based start-up with a distributed international team, led by a proven executive team whose previous work together was a massive martech success.
Our goal is to build Boston’s next marketing software unicorn with the best working environment and best people in the industry.
Join an exciting startup adventure in the AI martech space! 👇
Send an email to jobs@customers.ai or click to the LinkedIn post in each job listing to submit your application.
Benefits Offered: Medical, Dental, 401k & Stock Options
Employment: Full-Time
Location: Boston, MA (Hybrid) or Remote
Apply on LinkedIn
About The Role:
The Director of Partnerships and Demand Generation, Ecommerce, will lead the go-to-market strategies for our ecommerce and DTC marketing solutions.
This person will leverage their deep understanding of the ecommerce operator’s core challenges, key metrics, marketing strategy and tools, as well as their established network of influential voices and technology providers to generate demand and opportunities via the partnership channel.
They will bring their insights of ecommerce marketing technology and trends to develop the competitive brand positioning of our solutions in the marketplace, and share these insights across the Customers.ai organization.
Key Responsibilities
Experience
In a sea of ecommerce marketing technology designed to optimize various growth levers, Customers.ai’s innovative CDP supercharges every layer of the marketing stack. Enabling visitor identification, customer journey tracking, and advanced remarketing actions, we’re on a mission to bring the power of unified and actionable 1P and 3P visitor data into the Midmarket. (Delivering real-time, personalized customer experiences that grow store revenue isn’t just for the Enterprise anymore, ya hear?)
Founded by Larry Kim following the 9-figure exit of his first adtech company, WordStream, Customers.ai is a Series A funded Boston startup positioned to explode into the ecommerce space with the addition of an experienced and networked director of ecommerce partnerships.
Employment Type: Full-Time
Customers.ai is a provider of website visitor identity and remarketing solutions, recognized in the Iconiq Capital + G2 Essential Tech Stack of 2023. Based in the Back Bay area of Boston and easily accessible by public transportation, Customers.ai was founded by Larry Kim and is at the forefront of marketing technology, helping clients boost their website conversion rates by up to 7.5x.
About the Role:
We are seeking an entrepreneurial eCommerce Customer Success Manager (CSM) to join our team. This role is centered on enabling client success within the eCommerce segment of our business. The ideal candidate will have significant agency marketing experience in working with ecommerce logos in order to understand client goals and objectives and execute towards them using our products and technologies.
Responsibilities:
What You’ll Bring:
Why Join Us?
At Customers.ai, you will wear multiple hats, learn continuously, and be highly encouraged to take initiative. You will learn and accomplish more in your first 6 months with us than most do in years. Ready for takeoff in a role that promises significant professional development and growth within a rapidly expanding company? Apply today.
Benefits Offered: Medical, Dental
Employment Type: Full-Time
Apply on LinkedIn
Customers.ai Marketing Copywriter Job Description
Imagine yourself in a year or two as a world-leading content marketer.
Not only do you make a living doing what you love (writing, obvi), but you know how to turn your craft into dollars in the bank.Â
Your words persuade. Your words sell. Your words get business results.Â
Sound like your dream job?
Then get ready to skyrocket your career as a copywriter to become one of the undeniable wizards of content marketing.
You’ll learn the art and science of marketing copy alongside Larry Kim, literally a top 10 marketer and marketing influencer of the world. (Hello, 1 million Twitter followers?)
Join a tech start-up team with kooky personality and go-big company culture who will love you for your contributions to the company’s hyper-growth goals.
…And jump-start your career as the most profitable writer in the room.
Here is some of what you will do:
Here is some of what you will bring:
Bonus skills:
Ready!? We can’t wait to meet you.
Send your resume and top 3 writing samples (maybe they got a lot of traffic or social shares or are something you’re just plain proud of — tell us why they’re tops in your cover letter) to jobs@customers.ai.
Location: Boston, MA Hybrid Benefits Offered: Medical, Dental Employment Type: Full-Time Hybrid Apply on LinkedIn
Customer Success Manager Job Description
Customers.ai is seeking an enthusiastic and dedicated Customer Success Manager (CSM) to join our team. The CSM will play a vital role in ensuring the success and satisfaction of our valued customers. This Customer Success Manager is responsible for building and maintaining strong relationships with customers, understanding their needs, and helping them derive maximum value from our products and services.
The ideal candidate will become an expert in understanding customer requirements, providing proactive support, and identifying opportunities to enhance customer satisfaction and loyalty. This role is an excellent opportunity to showcase your skills in a fast-paced customer success environment within a rapidly expanding SaaS company, offering significant potential for professional development and growth.
Customers.ai has been recognized in the Iconiq Capital + G2 Essential Tech Stack of 2023! Customers.ai is helping clients increase their website conversion rate by 7.5x! Customers.ai is based out of Boston and was founded by Larry Kim, one of the most recognized and influential marketers in the world.
At Customers.ai you will wear multiple hats and be constantly learning and improving your skill sets. You will be highly encouraged to take initiative and you will learn and accomplish more in your first 6 months than most people do in years. Are you ready for takeoff?
**This is a Boston based hybrid opportunity. The Customers.ai office is located in the Back Bay area of Boston and is easily accessible by public transportation and public parking is also readily available in the area.**
What you’ll do:
Customer Success Managers are responsible for strengthening the client’s relationship health post-sale by deeply embedding in the accounts to drive high engagement, serve as a client advocate, and drive strong renewal rates.
What you’ll bring:
Benefits Offered: Medical, Dental
Employment Type: Full-Time
Customers.ai Senior Marketing Manager Job Description
Customers.ai is seeking an enthusiastic and dedicated Sr Marketer to join our team. We are a fresh start-up in Boston lead by one of the most recognized and influential marketers in the world.
The Sr Marketing Manager will work alongside founder Larry Kim and be responsible for developing, implementing and executing the company’s strategic marketing plans. You will help to put Customers.ai on the map by creating scalable processes, lasting partnerships and iconic branding. You will be working in a fast-paced environment owning multiple projects and taking part in launching a start-up from the ground floor. Excited yet?
At Customers.ai you will wear a lot of hats and be constantly learning and improving your skillsets. You will be highly encouraged to take the initiative and will learn and accomplish more in your first 6 months than most people do in years toiling away at big slow corporate companies.
Here is some of what you will do:
What you will bring:
Employment Type: Full-Time
Location: Boston, MA, or remote
Reporting: Reports to CTO
About you
You’re passionate about coding, you live on the web, and you know good software when you see it! You’ve experimented with many different technologies, been around startups, and love the pace and the culture. You have a Computer Science degree that you’d love to finally put to good use. You are able to work with minimal direction and balance multiple requirements. More importantly, you’re a team player with an insatiable desire for getting things done!
About us
Customers.ai is building mobile AI chatbots with machine learning to automate the conversion process on mobile websites. It’s a huge market and with you we will lead the way! We’re still small, but tackling big problems and building an awesome team and company culture. We are well-funded and lead by experienced entrepreneurs who understand our market. Join us and develop, learn and grow this into an amazing success story for both you and our clients!
About our tech stack
We use open source technology to deliver an amazing product on Linux, AWS, and Azure using Docker. We use multiple databases to scale our platform to handle our growing customer base. We utilize RoR, Node, Python, React, and more. Our famous chat bots utilize machine learning and AI to provide for a better experience on mobile devices.
Qualifications
Compensation
Send an email to jobs@customers.ai or apply using the LinkedIn job post link for each position.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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