Text Message (SMS/MMS) Dialogue guidelines
Guidelines for sending engaging Text messages. Send ONE Image/GIF widget followed by ONE Quick Question/Text widget! These two widgets will be sent together in order as an MMS message, and will be sa…
Getting Started
Welcome to Customers.ai!
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Chatbot Overview
Connecting your Instagram account to a Facebook page
Campaigns
How to Sign-up for a MobileMonkey Account
Connecting Instagram Page to MobileMonkey
Guide in Activating your Channels in MobileMonkey
Connect Additional Pages
Enable Access to Instagram Partner Messages
Connecting a Facebook Page to your Website page in Customers.ai
Achieving Your Goals with Customers.ai
How to Qualify Leads in MobileMonkey
How to Use MobileMonkey Customer Support Tools
How to Handle Message Volume Automatically
How to Build an Email List
How to Increase Return on Ad Spend on Facebook Ads with a Bot
How to Grow a List & Engage Leads with SMS Marketing Tools in MobileMonkey (U.S. & Canada)
How to Increase Online Store Sales with MobileMonkey Messaging Automation
Email Automation Builder with S.O.L.D.
Chatbot
Chat Starters
Website Chat Widget Input Trigger
Facebook DM Autoresponder (Page Welcomer)
FB Comment Guards
SMS Keywords
SMS Popups
Share Links
Landing Pages
Facebook Opt-Ins
Guide in Publishing Ads in the New Ads Manager
Ice Breakers
Audience Input Trigger
Dialogues
What Are Dialogues?
Quick Question Widget
Image Widget
Text Widget
Form Widget
Gallery Widget
Notification Widget
Attachment Widget
GIF Widget
Navigation Widget
Typing Widget
Use Tags to associate Information to your Leads for Audience Segmentation
Zapier Connection Widget
Video Widget
Messenger Opt-in
SMS Opt-in
Default Dialogues
Q&A
Automation Rules
X-Ray Lead Generator Installation Guide
Conditional Logic Settings
Facebook Input Triggers
Use Attributes to save lead data for Audience Segmentation
Do not trigger automations for People you follow and Verified Instagram Accounts and Inbox Settings
Inbox
Overview
Inbox Mobile App
FAQ: Inbox
Pause a Bot
Inbox: 24-Hour Warning
Customers.ai Push Notifications
How to Unblock Notifications Permissions on your Browser
I don't receive Desktop Notifications
Agent Persona
Troubleshooting: My page is sending messages that are not setup in MobileMonkey
7-day Warning
Campaigns
Chat Blaster
Drip Campaigns
Creating a New Messenger Ad in MobileMonkey
What are Legacy Messenger Ads?
Use your Sponsored Message to opt users in for a one time notification
Creating A Sponsored Message
Connect an existing Ad on Ads Manager to a Click-to-Messenger Ads in MobileMonkey
Get Started with Click-to-Messenger Ads in MobileMonkey
Leads
Leads
Attributes Key
Import SMS/Email Contact List
How to Turn on Lead Alerts for X-Ray Website Visitors
Integrations
How do I use a GET Connection?
Integration with Mailchimp
Zapier Integrations
Google Sheet Integration
SendGrid Integration
Klaviyo Integration
JSON Webhooks
Enable Email Suppression List
Connect your E-mail Account(s)
Analytics
Website Chat
How to Install a Customer Chat Widget using Google Tag Manager
Installing Customer Chat Widget on your Teachable Website
Installing Customer Chat Widget Using Google Tag Manager
Installing a Customer Chat Widget on your Leadpages Website
Messenger Chat Widget Guest Mode
Installing Customer Chat Widget on Your Shopify Page
Sending custom data from your website into your chat widget
Installing a Customer Chat Widget on your Squarespace Website
Installing a Customer Chat Widget on your Weebly Website
Webview Size
Installing Your Chat Widget on a WiX Website
MobileMonkey OmniChat Widget
Installing a Customer Chat Widget on your Duda Website
Sponsored Messages: Minimum Bids by Country
Updated Facebook Ads Policies for European Countries - Effective 11/16/2020
Changes on Facebook's New Pages Experience
How to Use Comment Guards on Your Ad Post
A prerequisite to connecting Pages: Facebook Page Admin Access/ Full Control
Updated Messaging Policies for EU Pages & Users - Effective 12/16/20
Facebook's Policy Guidelines for 1-Time Notifications (OTN)
Facebook's 1-Time Notifications (OTN)
Marketing Automation
Sponsored Message Reachable Contacts
Nudge contacts who don't make it to the end of your Chatbot
Understand how Message Tags are used for Chat Blasts
InstaChamp FAQ
Pre-requisites in Connecting an Instagram Page
Why do I need to sign up for InstaChamp with my Facebook login?
I cannot connect my Page to InstaChamp
InstaChamp Sign-up Process
My Facebook Page is connected to MobileMonkey. Can I still use InstaChamp?
How to Create Autoresponders on InstaChamp
How do I link my Instagram Account to a Facebook Page?
Troubleshoot: Autoresponders not sending
How do I switch to an Instagram Business Account?
Basic Guide to Autoresponders
How do I enable third-party access to messages?
How do I find my InstaChamp Ambassador referral link and get credit for sales I make?
How to Use the InstaChamp Ambassador Share Banner Library to Monetize Your Audience
Templates
Contest Chat Starter Template
Book Appointments Chat Starter Template
Reviews Chat Starter Template
Build Email List Starter Template
Build SMS List Chat Starter Template
Web Chat Starter Template
Customer Support Chat Starter Template
Settings
Make MobileMonkey a Primary Receiver
Bot Settings
Away Settings
Menu Updates
Page Settings
Business Hours
Disable Facebook and Instagram Engagement Autoresponder
Join Our Community
FAQs
Bot Response Issues
My bot is Responding with the Default Message or a Different Message
My Bot Won't Respond at all
Bot Response Issues Overview
How to redeem your Facebook Ads Coupon
Handover Protocol
Create a Lookalike Audience from your Messenger Contacts
I Cannot Login or Sign up
I Cannot Connect the Page
Customer Chat Isn't Showing On My Website
User roles in your MobileMonkey Company
FAQ: Customers.ai Send Credits
Pricing & Plans
How to Get Approved for Facebook Subscription Messaging
Support Options
Do you have an Affiliate or Reseller Program?
Can't Find my Messages / Customer Conversations not in Inbox
Why am I getting Product Alerts from my Facebook Page?
Increase in my Number of Contacts
How Does Unsubscribe Work?
Send Overage Automatic Upgrades
FAQs about the CCPA
I Can't Find My Old Bot or my Dialogues
My Facebook page doesn't show up on the list of pages to connect
Why Do I Have To Sign Up With Facebook?
Why Do I Have to Sign Up for InstaChamp with My Facebook Login?
FAQ: MobileMonkey Legacy Subscriptions
FAQs about the CAN-SPAM Act
Remove other Connected Apps on your Business Integrations
Refreshing Your Facebook Connection
What's a Main Menu?
Facebook's 24-Hour Rule
FAQ: MobileMonkey Pricing Plans
Why can't I use SMS on a current plan?
Known Issues
Facebook Permissions Issues
Refresh Page Access Token Error/ Update Permissions
Too Many Bananas!
Issues with Ad Blockers & Privacy Extensions
Website Widget not Appearing on iOS 12.1
Report a Bug
Edit Your Facebook Permissions
How to test Synced Ads on Facebook Ads Manager
WordPress Plugin
Install WP-Chatbot Plugin
Step 1: Connect A Page to WP-Chatbot
Step 2: Setup WP-Chatbot
Step 3: Customize WP-Chatbot
Step 4: Whitelist the Domain
Basic Troubleshooting for WP-Chatbot
Install Script on the Wordpress Website
Public API
Step-by-step Guides
MobileMonkey 101: Creating a simple Chat Starter and Dialogue (Part 2)
Create a Survey and Export the responses to a Google Sheet (Part 1)
Setting up your Facebook Ad Account in Business Manager
Install a chat widget on your website to generate more leads
MobileMonkey 101: Converting Facebook Conversations into Emails (Part 1)
SMS
Text Message (SMS/MMS) Dialogue guidelines
What happens when my text exceeds 160 characters on SMS?
SMS Getting Started
Activate an SMS phone number & Call Forwarding (for US & Canada only)
Twilio Setup For SMS And Forwarding Calls
Click-to-Messenger Ads
Troubleshooting Your Click-to-Messenger Ads Setup
Should I set a bid on my Click-to-Messenger Ad?
How to Setup a Lookalike Audience on Facebook
Who should I target on my Click-to-Messenger ads?
Automations
